Shipping
We ship globally with FedEx, DPD and Royal Mail.
Orders are usually despatched within 4-5 working days of order. This is to allow time for your crystals to be packaged well for a safe arrival.
Available shipping methods for your order will be calculated and shown at checkout.
UK Shipping Costs
Free shipping for all orders over £150 under 2Kg
FedEx Next Day under 2Kg and under £150 will be: £5.50*
FedEx Next Day with Insurance Cover is £11.50
All orders are sent FedEx Next Day.
Orders exceeding 2kg will have an additional charge which is calculated on checkout.
*You will not be covered for the value of the items if your parcel was to go missing or items were damaged in transit
Worldwide Shipping Costs
Shipping prices are displayed at checkout and are calculated based on volumetric weight (weight and size) of your parcel.
If the cost differs significantly from your calculated shipping amount, we will contact you.
Shipping times may vary based on your location, but please allow up to 5 working days.
Customers are responsible for paying import duty tax.
Open Box Instagram LIVEs
If you have attended the LIVE on Instagram and would like to save on postage costs, you can simply pay for your items without paying postage which will allow us to safely store your crystals until further claims are made during upcoming LIVEs.
Once order/s are combined, you can then pay postage, your open box will be closed, and your items will be sent.
Returns
If there is an issue with your order please contact [email protected]
You have the right to return your order within 14 days from the day the parcel has been received.
All returns must be sent tracked and traced to ensure delivery.
Our address is; Crystal Auras
6 The Byre, Narborough Wood Park, Desford Road, Leicester, LE194XT
Please note that you are responsible for providing the correct shipping address. We cannot be held responsible for delayed or lost deliveries or if the shipping address provided is incorrect. If paying via PayPal please ensure that the shipping address on your PayPal account is up-to-date and correct prior to placing your order
Want To Speak To Us
Want to speak to us?
We’d love to hear from you, visit our contact page to speak to a member of the team alternatively send us an email to I[email protected] or message us on our Whatsapp