About Crystal Auras

We ship globally with FedEx, DPD, DHL and Royal Mail.

Orders are usually despatched within 4-5 working days of order. This is to allow time for your crystals to be packaged well for a safe arrival.

Available shipping methods for your order will be calculated and shown at checkout.

UK Shipping Costs

• Free shipping for all orders over £150 up to 10kg – covers your items up to the value of £150*
• Shipping costs will be calculated on checkout depending on your location
• Royal Mail Special Delivery will cover your items value up to £750, £1500, £2500 respectively
  
  

*You will not be covered for the value of the items if your parcel was to go missing or items were damaged in transit. Please opt in for insurance to be fully covered.

Worldwide Shipping Costs
Shipping prices are displayed at checkout and are calculated based on volumetric weight (weight and size) of your parcel.

• Royal Mail postage will cover you up to £100 of the value of your parcel and we offer DDP (delivered duty paid – US only).
• All FedEx shipping will protect your parcel from loss or damage.

If the cost differs significantly from your calculated shipping amount, we will contact you.

Shipping times may vary based on your location, but please allow up to 5-7 working days.

Customers are responsible for paying import duty tax if you do not ship with Royal Mail > USPS.

Open Box Instagram LIVEs
If you have attended the LIVE on Instagram and would like to save on postage costs, you can simply pay for your items without paying postage which will allow us to safely store your crystals until further claims are made during upcoming LIVEs.

Once order/s are combined, you can then pay postage, your open box will be closed, and your items will be sent.

Open Box Policy – Unshipped Paid Goods

1. Definition of Open Box Orders

An “Open Box” order refers to any order where the customer has:

• Paid for goods in full, but
• Not paid for postage, shipping, or collection, and
• The goods remain in our possession pending further action from the customer.

2. Customer Responsibility

It is the customer’s responsibility to:

• Pay any outstanding shipping, delivery, or collection charges,
• Respond to our communication attempts regarding the dispatch or finalisation of the order, and
• Arrange delivery or collection of the items in a timely manner.

3. Holding Period

We will store the goods for a maximum of 12 months from the date of purchase or our last communication with the customer (whichever is later).

4. Right to Reclaim, Resell or Dispose of Goods

If after 12 months:

• The customer has not paid for postage or arranged collection,
• And no response has been received despite reasonable efforts to contact them,

Then we reserve the right to:

• Treat the order as abandoned,
• Return the goods to stock,
• Resell or dispose of the goods at our sole discretion, and
• Retain any payments made, with no obligation to refund or credit the customer.

5. No Refund or Credit After 12 Months

Once the 12-month period has passed:

• The customer will no longer be entitled to the goods, a refund, or a credit,
• This does not affect the customer’s statutory rights under UK consumer law in the event of faulty or misdescribed goods.

6. Reasonable Notice

We will make reasonable attempts to contact the customer by the contact details provided (e.g. email or phone) during the 12-month holding period. Failure to respond or act will be deemed as acceptance of this policy.

Returns
We want you to be completely satisfied with your purchase from Crystal Auras. If for any reason you are not entirely happy with your order, we operate a hassle-free returns policy. Please read the following guidelines carefully:

1. Contact Us First:
For all returns enquiries, please contact our Customer Service team in the first instance. You can reach us via email at [email protected] or by WhatsApp on +447359 859867. Our dedicated team will assist you promptly and guide you through the returns process.

2. 14-Day Return Window:
You have 14 days from the date of delivery to return items for a refund or exchange. Beyond this period, unfortunately, we cannot offer you a refund or exchange unless the item is faulty or damaged.

3. Condition of Returned Items:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please ensure that any tags, labels, or seals remain intact.

4. Proof of Purchase:
To complete your return, we require a receipt or proof of purchase. Please include a copy of your order confirmation or packing slip in the return package.

5. Return Shipping:
You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error or the item is faulty/damaged upon receipt. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

7. Exchanges:
If you wish to exchange an item, please contact us to arrange the exchange. We will do our best to accommodate your request, subject to product availability.

8. Non-Returnable Items:
Certain items are exempt from being returned, including earrings, including gift cards and open tarot decks for example.

9. Faulty or Damaged Items:
If you receive a faulty or damaged item, please contact us immediately upon receipt. We will arrange for a replacement or refund as soon as possible.

10. Contact Information:
If you have any further questions about our returns policy, please don’t hesitate to contact us:

• Email: [email protected]
• Mobile/WhatsApp: +447359 859867

Please note that you are responsible for providing the correct shipping address. We cannot be held responsible for delayed or lost deliveries or if the shipping address provided is incorrect. If paying via PayPal please ensure that the shipping address on your PayPal account is up-to-date and correct prior to placing your order.